Privacy Policy
1. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.valetdesk.in/ (the ‘Website’) our mobile application ‘Valetdesk Business’ (‘Application’). By visiting the Website or using our application ‘Valetdesk’ or going through the Privacy Policy, as detailed below herein, you agree to be bound by the terms and conditions of this Privacy Policy. Any persons using our website, application are bound by this privacy policy.
2. The terms “we”, “us”, “company” and “our” refers to M/s. Infoguild Technologies Private Limited and/or the product ‘Valetdesk’. Valet Desk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
3. Valetdesk is a product of M/s. Infoguild Technologies Private Limited. ‘Valetdesk’ respects the privacy of its Users and is committed to protect it in all respects. With a view to offer an enriching and holistic internet experience to its Users.
4. Before you submit any information on the Website/Application/Portal, please read this Privacy Policy for an explanation of how we will treat your personal information. By using any part of the Website/Application, you consent to the collection, use, disclosure and transfer of your personal information for the purposes outlined in this Privacy Policy and to the collection, processing and maintenance of this information. If you do not agree to this Privacy Policy, please do not use the Website/Application. Your use of any part of the Website/Application indicates your acceptance of this Privacy Policy and of the collection, use and disclosure of your personal information in accordance with this Privacy Policy. While you have the option not to provide us with certain information or withdraw consent to collect certain information, kindly note that in such an event you may not be able to take full advantage of the entire scope of features and services offered to you and we reserve the right not to provide you with our services.
5. Introduction :
At Infoguild Technologies Private Limited, we are dedicated to safeguarding your privacy and protecting your personal data. This policy outlines our commitment to transparency, security, and compliance with global data protection regulations.
Information we collect from you:
i. To avail certain Facilities on the Website/Application, users would be required to provide certain information for the registration process namely:
a. Identity Data (includes First Name, Last Name, or Similar Identifiers)
b. Contact Data (includes Email address and Phone Numbers)
c. Financial Data (includes Bank Account & Payment Card Details)
d. Transaction Data (includes Details about payments To/From you and other details of products and services you have purchased from us)
e. Operational Data (includes Vehicle Number and other requisite details)
ii. We will not collect any information or contact number directly for personal use. Moreover, you will be asked to provide your personal information, email address, and phone number Any information you provide will not be used for other commercial purposes.
iii. When you visit the Site or download our Application, you agree that we may automatically collect certain information about your device, location of your device, including but not limited to information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website and use our Application, you agree that we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information.”.
iv. We collect Device Information using the following technologies: We have to write on how you collect the said information. For ex. Using cookies etc.
a. Cookies: Cookies are small pieces of data stored on a user's browser. They can be used to track user behaviour, remember user preferences, and gather information about how users interact with a website.
b. Web Analytics Tools: We are using Google Analytics to collect and analyse data on website visitors, including metrics like page views, bounce rates, and user demographics.
c. Server Logs: Web server software often generates server logs that record various details about user requests, such as IP addresses, requested URLs, user agents, and timestamps. Analysing server logs can provide valuable information about website traffic.
v. You agree that if you or any third-party shares correspondences with us in any electronic form such as emails, letters etc., containing your personal information, we may collect or store the same, as part of your query/query resolution.
vi. Personal data refers to information that can identify you as an individual. This includes the Personal Information provided by you and the device information collected by us.
7. Your Privacy Rights:
You, on request, have the right to:
i. Access your personal data held by us.
ii. Correct inaccuracies in your data.
iii. Request the deletion of your data.
iv. Object to the processing of your data for any purpose other than which it was consented and collected for.
v. Restrict the processing of your data.
vi. Receive a copy of your data in a structured, commonly used, and machine-readable format.
8. Use of Personal Data:
We use the information we collect for following purposes, including:
i. To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your experience on our App/Website;
ii. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
iii. To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
iv. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services;
v. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
vi. To allow you to participate in interactive features of our Services, if any; or
vii. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
viii. to carry out academic research with academic partners.
ix. We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
x. We analyse the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
9. DATA SHARING, DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
i. With Service Providers:We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyse and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
ii. With Other Users:If you are a Valet Driver, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services. If you are the owner of the vehicle, we may share name and phone number to the Valet managers for better communication.
iii. With Academic Partners:We may share your information with our academic partners for the purpose of carrying out academic research.
iv. To Insurance Companies :We may share your information and your vehicle information to the insurance companies and other such agencies.
v. For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
a. Obligated under the applicable laws or in good faith to respond to court orders and processes; or
b. Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
c. Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
d. Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
10. Data Protection:
We prioritize your data security:
i. Encryption: Your data is encrypted during transmission and storage.
ii. Regular Audits: We conduct regular audits to ensure the effectiveness of our security measures.
11. Minor’s Data:
Our Website/Application is designed for users above the age of 18. We do not knowingly collect data from children.
12. Cookies & Technologies:
We use cookies and similar technologies to:
i. Improve User Experience: Cookies help personalize your interaction with the device.
ii. Analytics: We use analytics tools to understand device usage patterns.
13. Data Transfer:
We are committed to prioritizing the security and privacy of your data. Our primary approach is to ensure that the data collected by us remains on the Website/Application for local processing. We believe in minimizing the transfer of data to external servers whenever possible. We aim to utilize on-device/website processing capabilities for essential functionalities, thereby reducing the need for data transfer. In some cases, certain essential functionalities may require the transfer of data to external servers. Such transfers will be performed with the utmost caution, and we are committed to ensuring the highest level of security for these transfers. When data transfer is deemed necessary, rest assured that we will implement robust encryption and anonymization measures to safeguard your data during transit. These measures are designed to maintain the confidentiality and integrity of your data.
14. Our Commitment:
We are committed to:
i. Continuously improving our data protection practices.
ii. Ensuring transparency in data handling.
iii. Responding promptly to user privacy queries.
Our goal is to strike a balance between providing you with meaningful and secure services while safeguarding your data's privacy. We believe in transparency and keeping you informed about the circumstances under which data transfer may occur.
15. ASSIGNABILITY
The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-licence or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.
16. AMENDMENTS
We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website/App.
17. DISCLAIMER :
i. We do not access, store or keep credit card, Debit Card, UPI data. All credit card transactions happen using Secure Server Software (SSL) through third-party gateway i.e., Razor Pay and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Website/Apps.
ii. The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such third-party gateways.
18. Data Storage :
We retain your personal data for as long as it is required for you to use our Services, to provide our Services to you, to comply with laws. We will anonymise and/or aggregate your data if we intend to use it for analytical statistical purposes over longer periods.
19. Privacy Questions :
If you have any questions or concerns about our data privacy practices, please contact us on support@valetdesk.in. We will be able to assist you.
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